Brent: By now, you may have already heard about allegations of racist and anti-Semitic images and comments tied to the Rainy Street bar Unbarlievable. But, what you may not have seen is how these troubling things caught the media’s attention and may have helped spur an investigation by the Texas Alcohol and Beverage Commission.
And it’s very much a tech story. It was online reviews and comments that first made the complaints public — and it was the comments and responses attributed to bar owner Brandon Cash that have led to the most outrage.
Meanwhile, it was a crowdsourced effort led by Christian Rodriguez, the founder and CEO of Burstworks, an Austin-based market research startup based at Capital Factory, that helped many fellow Austinites, reporters and other connect the dots and identify a trend in the commentary and actions attributed to the bar and its owner.
I spoke with Rodriguez Thursday night to learn more. You can read the full story here — but here are a few highlights:
“This wouldn’t have been possible without Yelp and Google reviews,” Rodriguez told me. “That’s the only way I was able to find information about what occurred.”
Certainly, this isn’t the first time the mindhive of the Internet has brought massive pressure and spotlight to a person or business doing or saying inappropriate things. But, it’s the first time I’ve seen a shared Google Doc used by a group to piece a story together through links, screen shots and other narratives. There were about 10 people in the document at midnight Thursday, which shows the level of intensity going into it.
And, perhaps one of the most important factors in this story is that it’s a big news item now, which could have the positive effect of bringing attention to any similar hateful activity at other businesses — and remind everyone that people are paying attention and do care.
“A lot of people have come to me with a lot of incriminating material about a lot of different bars, and people should be careful and watch out,” Rodriguez said. “This is no longer one person… it is bigger than anyone individual. The Internet decentralized this effort.” |